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system downtime , cost of spares , repair equipment , personnel and cost of warranty claims(passive) caused byproduct or service failure
a few common mistakescauseproducts and services to fail
Badly welded components separatecausingproducts and services to fail
the most common mistakecausesproducts and services to fail
inaccurate usage information from the customer communitycould ... createservice / product failures
A knowledge and understanding of common product launch pitfalls can helppreventfinancial product and service failures
Without the filter , laundry items and lint can enter the productcausingproduct malfunction and failure
Surface damages to the sealing areacan ... causeproduct and system failure
the cost of detecting errorscreatea product / service failure
The bean counters win this battle everytimeresultingin service and product failure
poor quality(passive) caused bypoor quality
costly delayscreatecostly delays
injuries and deathcan causeinjuries and death
to lawsuits , injuries and deathsleadingto lawsuits , injuries and deaths
either to ‘ exit ’ or ‘ voice ’ by consumerscan leadeither to ‘ exit ’ or ‘ voice ’ by consumers
customer dissatisfaction and frantic telephonemay triggercustomer dissatisfaction and frantic telephone
to consumer retaliation via triggering consumer ’s negative emotions such as anger , dissatisfaction and perceived betrayalwill leadto consumer retaliation via triggering consumer ’s negative emotions such as anger , dissatisfaction and perceived betrayal
a big inconvenience to customercausesa big inconvenience to customer
in large uncontrolled costscan resultin large uncontrolled costs
a strong relationship customer to obsess the feeling of lack of trust ( low level of trustcausesa strong relationship customer to obsess the feeling of lack of trust ( low level of trust
whenever possibleis preventedwhenever possible