Loading ...
the wayinfluencescustomer actions[edit
existing servicescausescustomer consternation
Making sense of themcausedcustomer consternation
unfriendly sales assistantscausescustomer dissatisfaction.1
in turninfluencescustomer gratification.[28
the processmight causecustomer aggravation
the points in the processmight causecustomer aggravation
the points ... the processmight causecustomer aggravation
by many factors(passive) may be caused byCustomer disengagement
by many factors(passive) may be causedCustomer disengagement
a waycould causecustomer disorientation
companycausedcustomer caused
your sitecan causecustomer aggravation
your site to load slowcan causecustomer aggravation
your websitecan causecustomer aggravation
by service issues(passive) caused bycustomer defection
to load slowcan causecustomer aggravation
Graphics as backgrounds also trigger your web site to load slowcan causecustomer aggravation
your web site to fill slowcan causecustomer aggravation
to stress slowercan causecustomer aggravation
your web site to fill reducedcan causecustomer aggravation
the key triggerscausedcustomer defection
Images as backgroundscan causecustomer aggravation
not finding the products they want(passive) caused bycustomer defection
by dissatisfaction(passive) are causedcustomer defections
by dissatisfaction(passive) are caused bycustomer defections
you understandis causingcustomer defection
business change / policy / productis causingcustomer defection
to uncoveris causingcustomer defection
The unique value of these additional channels , especially the Web - based ones , is dilutedcausingcustomer disengagement
the lost businessresultsfrom customer defection
the most serious cost of these failures ... the lost businessresultsfrom customer defection
A defect ... anythingcausedcustomer dissatisfaction
Defect ... anythingcausescustomer dissatisfaction
service failurescausecustomer dissatisfaction
service failuresare causingcustomer dissatisfaction
customer service processesare causingcustomer dissatisfaction
issuescausingcustomer dissatisfaction
any issuesmay causecustomer dissatisfaction
issuescausedcustomer dissatisfaction
Pattern and color(passive) can be designed byPattern and color
Pattern and color ... 100 % pure silk(passive) can be designed byPattern and color ... 100 % pure silk
exceptionswill discoverexceptions
it turns out(passive) is caused byit turns out
to better business performanceclearly leadsto better business performance
in repair costscould resultin repair costs
in their destructionresultsin their destruction
increased profitsresultingincreased profits
to a " utility death spiralleadingto a " utility death spiral
to slow transitions from Impax to Enterpriseare leadingto slow transitions from Impax to Enterprise
to the returnledto the return
to slow transitions from Impax to Enterprise Imaging for Radiologyare leadingto slow transitions from Impax to Enterprise Imaging for Radiology
AWS(passive) to be strongly influenced byAWS
to enhanced customer valueleadingto enhanced customer value
a firm 's strategic choices ( Adner and Zemsky , 2006 and Desarbo et al . , 2001influencesa firm 's strategic choices ( Adner and Zemsky , 2006 and Desarbo et al . , 2001
to yessetto yes
in customer driven engagement and empowermenthas resultedin customer driven engagement and empowerment
to improved profitabilitycan leadto improved profitability
to growthleadsto growth
in growthresultedin growth
customer loyaltyinfluencecustomer loyalty
to improvedcan leadto improved
oftenhas ... ledoften
to successful business transformationleadsto successful business transformation
to improved sustainable profitable growthleadingto improved sustainable profitable growth
to higher performancenecessarily leadsto higher performance
to cynicismmay leadto cynicism
and makingto designand making
to loss of a potential customercan leadto loss of a potential customer
from back - office processesoriginatingfrom back - office processes
in lost profits for the companycan resultin lost profits for the company
to lower repeat and referral businessleadsto lower repeat and referral business